You may return or exchange quality goods purchased in the UpToCat.com e-shop for any reason within 14 days from the date of receipt of the goods. Returned goods must be:

• in undamaged packaging (except for the opening of the packaging, insofar as this is necessary to inspect the goods);
• clean, with the original labels or other markings, with the protective film intact, and with all the parts and components included in the goods;
• unused and without loss of merchantable appearance.

We do not refund shipping charges, unless we have sent you an incorrect item. Upon receipt of returned items, UpToCat.com reserves the right to deny refund if the merchandise does not meet our return policy requirements.
Return shipping charges and insurance are the responsibility of the customer.
Customer is responsible for any shipping charges on any bounced or undeliverable packages.

Custom orders and Final Sale items can not be exchanged or returned at any time.

A credit will be issued for the purchase price of the returned or exchanged item provided the item is in its original condition, unused and in its original packaging. The packing slip or a copy of the transaction must be included with your return.

We will apply your refund to the original form of payment within 1-10 business days of receipt. 
Please note that your bank may require additional days to process and post this transaction to your account.